Welcome to Cambridge Heath Florist. These Terms and Conditions (the "Terms") govern your use of our website and services for online flower delivery in Cambridge Heath and the surrounding areas. By placing an order with us, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase. If you do not agree to these Terms, you should refrain from using our website or placing an order.
These Terms & Conditions apply to all customers within Cambridge Heath and the surrounding regions who order flowers, bouquets, or other floral goods through our online platform. By placing an order, you confirm your acceptance of these Terms as a condition of purchasing from Cambridge Heath Florist.
Our website offers a straightforward ordering process for online flower delivery across Cambridge Heath and neighbouring areas. Please follow these steps to place your order:
Upon receipt of your order, we will send you a confirmation summarising the items ordered, delivery requirements and your order number. Please check all details and inform us immediately if there are any errors. Acceptance of your order is confirmed once payment has been authorised and we have dispatched a confirmation to your chosen communication method.
All products and arrangements are subject to availability. Given the nature of our service and reliance on fresh stock, some flowers or containers may occasionally be substituted with similar items of equal or greater value and quality. We will make every reasonable effort to ensure that any significant differences from the selected arrangement are brought to your attention prior to delivery, when practicable.
We provide local delivery services for Cambridge Heath and areas nearby. Delivery is available on selected dates, subject to slot availability at checkout. While we strive to meet your chosen date and time requirements, we cannot guarantee precise delivery times. Delays may occur due to unforeseen circumstances such as traffic, inclement weather, or other factors beyond our control. If we anticipate a significant delay, we will attempt to contact you and keep you informed.
It is your responsibility to ensure that the provided delivery address and recipient details are accurate and complete. Cambridge Heath Florist will not accept liability for failed or delayed deliveries due to incorrect or incomplete information supplied by the customer.
Full payment is required at the time of ordering. We accept a range of secure online payment methods, as presented at checkout. All prices shown on our website are in GBP and include applicable UK taxes.
Payment must clear in full before your order is processed and dispatched. If there are any issues with payment, the order will not be processed and you will be contacted for resolution where possible. We reserve the right to refuse or cancel any order at our discretion, in which case any payments collected will be refunded promptly using the original payment method.
If you wish to make changes to or cancel your order, please notify us as soon as possible after placing the order. Amendments or cancellations can only be accepted if your order has not already been prepared and dispatched.
To cancel an order, please contact us quoting your order reference. Where cancellation is possible and has been confirmed by us prior to preparation, a full refund will be issued. If your order has already been prepared or is out for delivery, cancellation may not be possible and your right to a refund will be limited in accordance with our Returns and Refunds policy.
Due to the perishable nature of flowers and plants, refunds or exchanges are only available in specific circumstances, for example, in cases of proven non-delivery, late delivery where agreed in advance as essential, or where the delivered product is significantly not as described or is damaged on arrival. Claims must be made within 24 hours of delivery, providing photographic evidence and a clear description of the issue.
Where a refund is agreed, we will process the refund as soon as practicable, usually to your original payment method. Please note that bank processing times may apply.
By submitting an order to Cambridge Heath Florist, you confirm that:
Should the recipient not be available at the time of delivery and no alternative instructions are present, we may attempt to deliver to a neighbour or leave in a safe location at our discretion. Responsibility for the safe receipt of the order then passes to you.
We take care to ensure that products and services supplied meet the quality and standards described on our website. If there is a problem, our liability is limited to the value of the order placed. Cambridge Heath Florist does not accept any liability for indirect, consequential or special damages of any kind arising from late or non-delivery, misuse of goods, or any other circumstances beyond reasonable control.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded or limited by law.
All content, images, text, logos, and materials made available through our website remain the property of Cambridge Heath Florist. You are not granted any rights to use, reproduce, or distribute content from our website except as directly related to ordering or browsing our services as a private customer.
Cambridge Heath Florist is committed to handling your personal information appropriately and in accordance with UK data protection laws. Your details are collected and used only for the purpose of fulfilling your online flower delivery order. Please refer to our Privacy Policy for more information on how we process and protect your data.
These Terms and any contracts arising under them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the English courts.
Cambridge Heath Florist reserves the right to amend these Terms & Conditions from time to time, for example, to reflect changes in the law or our services. The most up-to-date version will always be made available on our website. Continued use of our services following any changes constitutes your acceptance of those changes.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions. Failure by Cambridge Heath Florist to exercise any rights under these Terms shall not constitute a waiver of such rights.
If you have any questions or concerns about these Terms & Conditions or about your order, please contact us using the details provided on our website. Your feedback is important in helping us provide a reliable service to Cambridge Heath and the surrounding community.
Thank you for choosing Cambridge Heath Florist for your online flower delivery needs. We look forward to serving you and delivering fresh, beautiful flowers across Cambridge Heath and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cambridge Heath , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cambridge Heath .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
