As a trusted local Cambridge Heath florist, we are proud to supply only the freshest blooms for households and businesses throughout the community. Our fresh flowers guarantee means every order is handled with care, from the moment we select stems to the time your arrangement reaches your door. We are committed to delivering flowers that delight, and our returns and refunds policy is designed with your satisfaction in mind.
We take every precaution to ensure floral arrangements arrive safely and in perfect condition. However, should you find your flowers or any part of your order has arrived damaged or not as expected, please notify us as soon as possible upon delivery. To help us resolve your claim swiftly, we kindly request that you provide a description of the issue and photographs of the damage or defect. This helps us assess and act on your concern promptly so you can continue to enjoy your flowers.
Our arrangements are carefully crafted to last. We guarantee that our flowers will remain fresh for at least 5 days from the delivery date, providing they are cared for according to the included care instructions. If you find that your flowers wilt or show signs of poor freshness within this window, please let us know. Your feedback helps us continuously maintain high standards and provide Cambridge Heath with the best possible floral experience.
Once we have received your claim and confirmed the issue falls within our Damaged-on-Arrival Policy or Freshness Window, you will have the option to receive a full or partial refund, or a replacement bouquet. If you prefer, we can also arrange for store credit towards your next purchase. Our goal is to make the process seamless and ensure you are content with your order. We process refunds and send out replacements as quickly as possible to minimise any inconvenience.
We value your trust as your local Cambridge Heath florist and strive to exceed your expectations every time. If for any reason you are dissatisfied with our products or service, we encourage you to reach out with your complaint. To submit a complaint, please contact us using the details provided on our website. Include your order number, contact information, and a detailed summary of your issue. Our team reviews every complaint personally and aims to respond within two business days. We are committed to resolving all concerns fairly, efficiently, and to your complete satisfaction.
As a community florist serving both homes and local businesses, your happiness is our top priority. We understand how important timely, fresh, and beautiful flowers are for every special occasion or everyday gesture. Thank you for choosing Cambridge Heath Florist. We look forward to continuing to provide you with outstanding service and exquisite flowers for years to come.
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